General

Do you have an idea for a new feature in eCentral?

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  1. Universal Search

    Search for any term to bring up related info contained anywhere in ecentral.

    Example 1: Search for a patient's name

    -This would bring up all information contained anywhere in ecentral, about this patient:

    -Their appointment time and reason from the Appointment Manager

    -Whether they've been sent correspondance, what type, and whether they've used the confirm button in an email reminder to confirm their appointmet, or whether they've filled out a survey, from the Communications manager

    -Their patient account status, user id and password, and any payments they've made online, from the website manager

    -Their insurance eligibility status and any claims…

    93 votes
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      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Websync more than once per day automatically

      We find that with Dentrix Mobile and various other features with eCentral, we need the websync to run more than once per day to update information. We request that the Websync be able to be set up to update and sync more than once per day automatically, rather than having to do overrides.

      81 votes
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        11 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 73 votes
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          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 47 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Hi everyone,

            Thanks for taking the time to comment and provide this suggestion. We hear you. This project is on our roadmap and is being planned out now. We really value your feedback an want to make sure this update meets your needs. If any of you would be willing to participate in a focus group to provide feedback as we design this change, we would be very grateful, and you can help influence the design of the product. If you’re interested, please email me at daniel.larsen@henryschein.com

            Thank you,
            Dan Larsen
            eCentral Product Manager

          • text upload

            There should be a day of or more often upload or update for text messages. Scheduling text message for a week or more out has caused problems when patients change their appointment within that time. They are getting texts for appointments that have been moved. Again, it doesn't give us confidence that we can use this program, yet we have many patients that would like the messages.

            46 votes
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              6 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Medical Alert Blank Type Area

              We would like to have a blank area within the Medical Alert Section of Family file...a blank area in the long list of conditions...that will allow us to type specifically what the patient's medical condition is. In other words...We'd like to have a space on the list that will allow us to type in a medical condition not already listed...PLEASE!!!

              43 votes
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                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Pre-Med

                I would like to be able to add a feature to our appointment reminder e-mails that go out. PREMED. Our patients are a little forgetful and they have asked us if we could add this to there emails they receive. I thinks its a great idea.

                40 votes
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                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Electronic statements

                  I would like the following things added:
                  1. A link with a note in the family guarantor in Dentrix mentioning when statement was sent.
                  2. Update your forms that you print statements on to reflect the DUE DATE. It is a super important feature that Dentrix developed but you still haven't gotten up to date on it and we are losing money because they don't see the URGENCY to put the dentist bill on the top because there's no due date! PLEASE UPDATE THAT ASAP!

                  39 votes
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                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create a Utility that customers can use to reset the Digital Highway

                    When we have something done to our servers or any other issue where we would need to just restart the digital highway to resolve, we would like a utility created that a customer can download off the web to their desktop and they can just run it and it would restart the Digital Highway. That way we won't need to take as long to walk an office on how to restart the digital highway or we won't have to remote into the office's computer.

                    39 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Text messaging

                      If a pt is scheduled for 2 appointments on the same day, one with the hygienist and one with the doctor, they receive a text message for each appt time, which causes them to be confused. They should only receive ONE text message with the earliest appointment time. Ecentral does this with emails but it is not programmed to do this with text messaging

                      29 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • to push a confirmation from the ecentral appt book

                        it would be nice to have a push function on the ecentral appt book, like we now have for questionnaires, to push a confirmation rather than setting up new appts all the time.

                        26 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Training

                          More Webinar training on the website.

                          26 votes
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                            5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Auto-populate Practice Info from Dentrix

                            Sync Practice info from Dentrix also

                            26 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • patient correspondence sent to web

                              I would like to not see about 20-30 patient correspondence sent to web in the patient's journal.

                              25 votes
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                                4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • email reminders post directly to mobile calendar

                                when will we be able to post email reminders for appointments directly to patients mobile calendar

                                24 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Stop IE from opening windows when doing Web sync

                                  Web sync opens IE windows trying to get me to register for services I don't want. Would like an option to NOT have windows open after the web sync.

                                  24 votes
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                                    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow electronic signature directly through web site

                                    Forms completed on my web site cannot be signed unless the patient comes into the office to sign them. At times, we would like to have pt be able to submit SIGNED forms directly, and not need to submit, then physically come in to the office to give us a signature. Other sites have the ability to have pt type in the signers name, and have it accepted as an electronic signature. You should be able to implement this on the ecentral web site.

                                    21 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 20 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Make the gateway install of esync resilient so that it doesn't die when it loses internet connection, but continues to try to reconnect

                                        esync should not die when it loses internet connection. Currently it gives up too soon. It should be able to revive itself every fifteen minutes or so unless specifically turned off by the user. This would mean that powerpay would not throw half the sql errors it currently throws and esync would be a better program.

                                        20 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Initiate or start a text conversation with any patient of record or new patient for whom we have a mobile number

                                          Currently, Dentrix eCentral users have the ability to initiate a new conversation with any patient who has sent the practice a nonconfirmation text. But we should have the ability to send a text to any existing or new patient.

                                          The infrastructure is already in place for the most part. It just needs some tweaks:
                                          1) We cannot sort the non-confirmation texts by 'Patient Name'. This needs to be fixed.
                                          2) All patients with mobile numbers should be automatically stored in this location (non-confirmation text list), and the list should be stored sorted by message date so we can respond to…

                                          20 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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